FAQ

Shipping & Delivery

How long will my order take?
We hold our stock locally in South Africa. Orders are processed and packed within 1 to 3 working days, then delivery takes a further 5 to 7 working days. Average total: 8 to 10 working days.

Do you deliver everywhere in South Africa?
Yes, free delivery nationwide. Remote areas may take a day or two longer.

Will I get a tracking number?
Yes. As soon as your order is dispatched we will email you tracking details.

My order is late. What now?
Email support@laced.co.za or call 081 270 5358 with your order number and we will chase it with the courier.

Sizing

Do your shoes fit true to size?
Yes. Order your usual size. If it is not right, we will exchange it.

Can I exchange for a different size?
Yes, within 7 days of delivery. Email or call us and we will arrange it.

Returns & Refunds

Can I return something?
Unworn items can be returned within 14 days of delivery for a full refund. You may also cancel within 7 days of delivery under the ECT Act.

What if my order is faulty or wrong?
Contact us within 7 days. We collect at our cost and replace or refund in full.