Shipping & Delivery
How long will my order take?
Two stages. We process and pack your order within 1–3 working days, then delivery takes a further 7–10 working days. So expect your shoes within roughly 8–13 working days after ordering.
Do you deliver everywhere in South Africa?
Yes, we offer free delivery nationwide. If you're in a remote area it might take a day or 2 longer.
Will I get a tracking number?
Yes. As soon as your order is dispatched from us via Aramex or Courier Guy we'll email you tracking details so you can follow it to your door.
My order hasn't arrived and it's past 13 days. What now?
Message us email support@laced.co.za with your order number. We'll chase it up with the courier and keep you updated until it's resolved.
Sizing & Fit
How do I know what size to order?
Don't guess — measure. Put a sheet of paper against a wall, stand with your heel to the wall, mark your longest toe, and measure in centimetres. Match that number to the FOOT LENGTH column in our size guide. It takes 30 seconds and it's the most accurate way to size.
What if I'm between sizes?
Go one size up.
What if the size is wrong when it arrives?
We'll exchange it. See our Returns & Exchanges page for how it works.
Do your shoes fit true to size?
We recommend sizing up if you're between sizes. Measuring your foot in cm and matching it to our chart is far more reliable than going by the size you usually wear - sizing varies a lot between brands.
Orders & Payment
What payment methods do you accept?
We have seccure checkout payment gateways through Yoco and Payfast
Is it safe to pay on your site?
Yes. All payments are processed through a secure, encrypted connection by our payment provider. We never see or store your card details.
Will I get an order confirmation?
Yes, by email immediately after checkout. If it hasn't arrived within a few minutes, check your spam folder or message us.
Returns & Exchanges
Can I return my shoes?
Yes. You have 7 days from delivery to return them, as long as they're unworn and in their original packaging. Full details on our Returns page.
Do you do size exchanges?
Yes - this is the most common thing we help with, and we make it easy. Message us and we'll arrange it.
What if my shoes are faulty?
Message us with photos within 7 days and we'll replace them or refund you in full. Faulty goods are always our cost, never yours.
About the Products
Are the colours the same as the photos?
We photograph our shoes as accurately as we can, but screens vary slightly. If a colour isn't what you expected, our returns policy has you covered.
How do I look after them?
Wipe with a damp cloth and mild soap. Air dry away from direct heat or sunlight. Don't machine wash — it breaks down the glue and the sole.
Do you restock sold-out sizes?
Usually, yes. Message us on WhatsApp with the style and size and we'll let you know when it's back.
Still have a question? Email support@laced.co.za or WhatsApp 071 897 9280.