Order processing
Orders are processed and packed within 1–3 working days of payment being confirmed. Orders placed over a weekend or public holiday are processed on the next business day.
Delivery times
After order is processed, delivery takes 7–10 working days.
Total time from order to doorstep: approximately 8–13 working days.
Working days Exclude weekends and public holidays.
These are estimates, not guarantees. Courier delays, load shedding, public holidays and peak periods can add time. We'll always keep you informed if something is running late.
Delivery areas and costs
We offer free deliver nationwide across South Africa.
Remote and outlying areas may take an additional 1–3 days.
Tracking
You'll receive tracking details as soon as we have received your order from our manufacturer, and your order is dispatched from us to you via Aramex or Courier Guy
Delivery address
Please check your delivery address carefully at checkout. We're not able to redirect a parcel once it's been dispatched, and we can't take responsibility for orders sent to an incorrectly entered address.
If nobody is available to receive the parcel, the courier will attempt redelivery or leave collection instructions. Parcels returned to us due to failed delivery may incur a re-delivery fee.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before opening and contact us immediately. If it hasn't arrived within 14 days of dispatch, contact us and we'll investigate with the courier. We'll resolve it — either a replacement or a full refund.
Questions about your delivery?
support@laced.co.za