Returns, Exchanges & Refunds

Shoes don't fit? We'll exchange them. Changed your mind? Return them within 14 days. Faulty? That's on us, always.

Your right to cancel

Under South African law (the Electronic Communications and Transactions Act), you may cancel an online purchase within 7 days of receiving your order without giving a reason, and receive a full refund of the purchase price. You are responsible for the cost of returning the goods.

Size exchanges

Wrong size is the most common reason people contact us, and we make it painless. Email support@laced.co.za or call us on 081 270 5358 within 7 days of delivery, with your order number and the size you need. We will confirm availability and send you return instructions. Because we hold our stock locally in South Africa, most size swaps go out quickly.

Change-of-mind returns

Return any unworn item in its original packaging within 14 days of delivery for a full refund of the purchase price. Items must be in resalable condition. Return shipping is for your account.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 7 days and we will arrange collection at our cost and send a replacement or issue a full refund, including any delivery charge. This is your right under the Consumer Protection Act.

How refunds are paid

Approved refunds are processed within 5 to 10 working days of us receiving the returned item, back to the original payment method. You will receive email confirmation when the refund is released.